Role Overview       

We have an exciting opportunity for someone to join us as a Sustainability Manager in Kenya to work in a truly global environment to take ownership in leading and executing Volcafe sustainability activities in Kenya to achieve Volcafe vision for a thriving, sustainable coffee business for all. The role, reporting to Country General Manager, provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working for Taylor Winch Coffee Ltd, Kenya (TWK) and based in our office in Nairobi with frequent travels to upcountry locations in Kenya. You will be travelling up to 40% of your time.

Key Accountabilities

You will be working in close collaboration with the Regional Sustainability Manager to re-develop the sustainability programme of Taylor Winch Kenya, in line with Volcafe’s sustainability strategy.

Management and partnerships

• Recruit and manage a team of sustainability experts, including capacity building, work planning and performance tracking.
• Provide strategic direction to the sustainability team.
• Manage our AAA supply chain for Nespresso, in partnership with selected Cooperatives and Estates, and aligned to commercial needs and Nespresso requirements.
• Drive the development of additional responsibly sourcing value chains in line with commercial needs.
• Cultivate existing partnerships and build new relations with relevant stakeholders to strengthen our work from social, environmental, agronomy and governance perspectives.
• Attract funding for innovative projects in line with commercial needs and partner interests and successfully deliver these from initial concept to project sign-off.
• Be accountable for all sustainability budgets and ensure all targets are met.

Compliance:

• Maintain compliance with all certification standards in TWK’s certified value chains.
• Support TWK’s compliance with environmental regulations and standards, including the European Union Deforestation Regulation (EUDR) and the expected Corporate Social Due Diligence Directive (CSDDD).
• Support Environmental, Social, and Governance (ESG) reporting.

Data and Monitoring Evaluation and Learning (MEL):

• Be accountable for all TWK’s sustainability data and their quality, including EUDR field data and traceability.
• Collaborate with Volcafe colleagues to build a database for TWK’s sustainability work
• Use available data to support decision making regarding activity prioritisation and to drive efficiencies.

Skills and Experience

• Passion for sustainable coffee production, combined with 5+ years’ experience at a mid – senior level, in the sustainability team of a commodity trading business, preferably coffee.
• Experience working in East Africa and strong relationships with International Funders and Development Partners and Coffee Roasters.
• Proven experience with team management.
• Proven experience with certification, including AAA, CP or RFA and understanding of the certifications which applied for the coffee industry.
• Proven experience with project management and fund acquisition.
• Strong analytical skills and proven ability to use large data to drive decision making.
• Experience and good understanding of the Rain Forest Alliance (RFA), and others applied for the certificated coffee producing group.
• Experience reporting on ESG issues.
• Ability to set up, train and maintain sustainable coffee projects.
• Experience of traceability in supply chains.
• Understanding of good agricultural practices for sustainable coffee production.
• Understanding of planting technology, cultivating, harvesting, processing, and storing coffee.
• Ability to work independently and under high pressure.
• Ability to build and maintain good working relationships with a variety of stakeholders, from farmers to clients.
• Graduate degree in any relevant field, Master’s degree preferable.
• Certification in project management is desirable.
• Excellent verbal and written communication skills in English and Swahili.
• Good computer skills (MS Office Word, Excel, Power Point).
• Valid Driving License.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.

Our Commitment

Volcafe shares the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Supply Chain Team Lead to work in a truly global environment, supporting our Global Head of Logistics to oversee and improve our end-to-end supply chain process for our customers handled by our Swiss trading desk. This role provides excellent long-term development potential for an individual eager to demonstrate their skills and experience within the fast-paced soft commodities sector.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working from our Volcafe office based in Winterthur, Switzerland.

Key Accountabilities

• Leading a local team of logistics specialists to manage specific client portfolios, ensuring smooth execution of daily logistics tasks.
• Owner of the supply chain flow execution (order-to-cash) for assigned portfolio of coffee clients.
• Collaborating with external partners for ocean freight, warehousing and transportation management.
• Execution of standardized logistics processes, including documentation, shipment coordination and system updates.
• Documentation handling for imports, exports and other associated activities.
• Define daily execution priorities, monitor task completion and cover team vacation and absence periods, to ensure adherence to service level agreements and KPIs.
• Use operational KPIs and dashboards to track performance, identify gaps and take corrective actions.
• Monitor compliance with internal policies, customer requirements, international trade and contract standards.
• Act as the first point of escalation for operational issues, co-ordinating with internal and external stakeholders to troubleshoot and resolve disruptions.
• Steer weekly and monthly review process with key commercial and operational teams related to shipment and customer prioritization, ensuring corrective actions to achieve on-time deliveries.
• Onboarding, coaching and continuous training of team members related to process, operational and business context knowledge of specific origins and customers, service quality and compliance requirements.
• Actively contribute to global supply chain transformation efforts by supporting pilots, adopting new workflows, and providing feedback from the ground.

Skills and Experience

• 10+ years of hands-on international logistics management and/or trade operations execution experience, preferably within in commodity trading, however FMCG, Agriculture or Chemicals industry experience is also desirable.
• Possess a good knowledge of ocean freight management and execution, warehousing services and multi-country operations.
• Experience in handling insurance claims, disputes resolutions and complaints management.
• Successful in ensuring consistent execution of standardized processes and maintaining a high quality of service based on pre-defined metrics.
• Proven capability to identify, prioritise and resolve operational issues quickly and effectively.
• Comfortable communicating with global stakeholders, including commercial trading teams, driving alignment and resolving issues.
• Ability to steer organizational efforts, using data through KPIs and dashboards to track team performance and drive improvements.
• Strong organizational skills to manage multiple tasks and deadlines, alongside ensuring accuracy in managing logistics documentation and execution tasks.
• Familiarity with logistics systems such as ERPs or shipment tracking tools is essential.
• Good exposure to reporting and data tools such as PowerBI or Tableau, and digital collaboration platforms.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Trade Support Analyst – IBERIA to work in a truly global environment, supporting our General Manager and trading team with the management of positions, reporting and coordination across multiple departments. Reporting to the General Manager, this role provides excellent long-term development potential for an individual eager to demonstrate their skills and experience within the fast-paced soft commodities sector.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working from our Volcafe office based in Madrid.

Key Accountabilities

• Support the trading department with the management of market and futures positions, inventory, open differential and traceability reports.
• Assist with month-end reporting processes and reconciliations to ensure data accuracy and compliance.
• Collaborate with trading teams in IBERIA and across origin offices to support the execution of global trading strategies.
• Work closely with the logistics and finance teams to create seamless customer interactions, ensure smooth transaction flows and resolve operational queries.
• Partner with the planning & buying teams to manage inventory, plan purchases aligned to sales goals, and contribute to the development of pricing strategies.
• Coordinate with marketing to strengthen brand awareness and positive association of the Volcafe brand.
• Support the finance team to ensure appropriate credit terms and payment conditions are applied to customers and suppliers.
• Understand and execute hedging activities in the futures market, contributing to effective risk management.
• Process daily sales, fixations and release of goods, monitoring quality and movement to ensure timely delivery in line with contractual terms.
• Support the EU’s Deforestation and Regulation compliance processes and documentation requirements.
• Identify target markets, develop leads and contribute to the sales cycle to achieve trading and market targets.
• Maintain accurate CRM records, tracking opportunities and pipeline progress efficiently.
• Manage and coordinate the flow of coffee samples between origin and customer approvals, ensuring full traceability and timely follow-up.
• Liaise with global teams on the onboarding of counterparties within compliance and risk management systems.
• Collaborate with Health, Security, Quality and Environmental (HSQE) teams on annual recertification processes for International Featured Standards (IFS) and client communications.
• Provide operational and analytical support to the trading team, allowing traders to focus on strategic growth opportunities.

Skills and Experience

• Bachelor’s degree in business administration, international trade, supply chain, finance or related field.
• Fluent in business Spanish and English, with language skills in Portuguese or French an advantage.
• Strong attention to detail and exceptional organisational skills.
• Advanced proficiency in MS Office Suite, particularly Excel.
• Experience using analytical and visualisation tools including PowerBI and Tableau is desirable.
• Solid understanding of futures markets and basic hedging principles.
• Knowledge of sustainability standards and certifications (e.g. FLO, FTUSA, RFA, 4C) is advantageous.
• Excellent written and verbal communication skills and the ability to collaborate effectively across teams and cultures.
• Proactive, analytical and adaptable with a continuous improvement mindset.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Trade Support Assistant to work in a truly global environment to provide crucial support on daily logistics requirements, invoicing, green coffee quality assessment and sample roasting to ensure we maintain high levels of service. Reporting to the Senior Trade & Operations Manager, the role provides long term development potential for someone eager to demonstrate their skills and gain a first experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working from the Volcafe office in Bristol.

Key Accountabilities

• Assist in the daily execution and coordination of green coffee releases and deliveries on behalf of clients across the UK and Ireland.
• Support the timely generation, distribution, and follow-up of invoices, receivables and account statements for both clients and suppliers.
• Serve as a first point of contact for logistics, accounts and invoicing enquiries, ensuring excellent customer service is delivered at all times.
• Maintain and strengthen relationships with key stakeholders, including logistics providers, warehouses and distribution partners.
• Collaborate with internal departments to ensure smooth cross-functional operations and efficient supply chain performance.
• Provide administrative and operational support to the Quality team, including the physical and sensory analysis of green coffee.
• Accurately entering quality data and maintaining records and assisting with sample roasting and preparing sample shipments to clients.
• Respond to and resolve issues under time-sensitive conditions, demonstrating strong attention to detail and a calm, solution-focused approach.
• Support the Senior Trade & Operations Manager with ad hoc tasks and ongoing project needs related to trade operations and client services.

Skills and Experience

• Ability to build and maintain positive relationships with clients, suppliers, logistics providers, and internal teams.
• Experience working cross-functionally with different departments to ensure smooth operational flow.
• Possess a high level of accuracy in relation to data entry, documentation and problem resolution.
• Ability to manage multiple responsibilities and respond effectively in time-sensitive situations.
• Proven ability to handle invoicing, account statements and receivables with accuracy and efficiency.
• Familiarity with sensory analysis, sample preparation or data handling in a quality assurance context is advantageous.
• Comfortable using Excel, Word and potentially CRM or ERP systems for operational and reporting tasks.
• Demonstrates initiative and the ability to troubleshoot operational issues independently.
• An understanding or interest in green coffee logistics, trading or quality processes is advantageous.
• Willingness to support various operational and client service needs as directed by senior management.
• Prior experience coordinating deliveries, releases or managing logistics is highly desirable.
• Passionate and organised and with a strong eye for detail.
• Demonstrate a basic understanding of the UK coffee industry.
• Strong communicator and confident with client interaction.
• Self-driven, detail-focussed and task-orientated.
• Language skills in Portuguese, Spanish or German would be advantageous.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a MENA Trade Support Analyst to work in a truly global environment to support our trading and finance teams to streamline operations and mitigate risks. Reporting to the MENA Trader, the role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working from our Volcafe office based in Madrid.

Key Accountabilities

• Provide comprehensive logistics support, primarily focused on outbound operations, with occasional coverage of inbound logistics during BNG team absences.
• Manage the complete lifecycle of trade documentation, ensuring accuracy, compliance, and timely execution.
• Handle physical collection of trade documents and actively follow up on payment settlements.
• Coordinate with banking institutions to address urgent matters and fulfill documentation or transactional requirements.
• Proactively mitigate risks associated with delayed or inaccurate documentary collections.
• Maintain and update the MENA Daily Position report to reflect key issues and time-sensitive developments.
• Continuously optimize logistics processes, including selecting cost-effective shipping solutions to enhance profit margins.
• Prepare and analyze quarterly reports comparing budgeted freight costs with actual expenditures.
• Foster strong customer relationships through a proactive, service-oriented approach, incorporating both regular check-in calls and written communication.
• Support trading teams by managing operational tasks, allowing traders to focus on strategic growth opportunities.
• Collaborate with finance and trading teams to provide assistance across various business needs.

Skills and Experience

• Bachelor’s or Master’s degree educated with a preference for a specialism in Logistics or Supply Chain, International Trade, Business Administration or related field.
• Fluent written and verbal French and English, with Arabic being desirable.
• Strong knowledge of international trade documentation and Incoterms alongside proficient in freight cost analysis.
• Solid understanding of export/import procedures, compliance requirements and customs regulations.
• Advanced proficiency in MS Office applications with a priority on Excel, with trade documentation software an advantage.
• Strong attention to detail and accuracy in document handling and reporting.
• Excellent written and verbal communication skills alongside proven ability to build and maintain strong relationships
• Exceptional time management.
• Strong ability to work independent and part of a wider team.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for a Functional Analyst to join our Microsoft Dynamics 365 (D365) migration team in a truly global environment. You will manage and support D365 applications and support business teams in D365 adoption, configuration and workflows, as well as product testing and validation. You will report to the Project Delivery Manager. This role offers long-term growth for someone eager to apply their skills and experience in the fast-paced soft commodities sector. 

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed. 

Volcafe works across the whole green coffee supply chain to make the coffee business better, together with our partners and employees. We have built and operated sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support program engages with thousands of coffee farmers and provides a holistic response to the challenges they face. 

Key Accountabilities

• Provide post-implementation support to end users, both onsite and offshore
• Handle incoming support issues via the ticketing system, ensuring timely resolution and escalating when necessary
• Participate in and manage customer support-focused projects
• Proactively address daily operational concerns
• Develop further expertise in using D365, effectively educating D365 users
• Develop knowledge of commodity trading business processes, specifically coffee
• Troubleshoot and resolve application-related issues
• Build and maintain positive, professional relationships with users
• Document user inquiries, reported problems, and provide feedback and resolutions
• Collaborate with cross-functional teams to discuss user issues, share resolutions, and best practices
• Stay updated on relevant technologies
• Participate in functional testing and validation during D365 migration projects
• Contribute to special projects and testing systems as required

Skills and Experience

• Experience implementing Microsoft Dynamics 365 into Trade, Logistics and Production, with relevant certifications
• Strong skills in other D365 functional areas
• Understanding of D365 technical components (SQL, AOS, SharePoint)
• Experience in multiple D365 ERP implementation and support projects
• Knowledge of best practices, master data management, and security in D365
• Basic finance knowledge (GL, AR, AP)
• Graduate in a relevant discipline
• Familiarity with web, thin client, thick client, and cloud architecture
• Experience in physical commodities is a plus
• Good work ethics, customer service orientation, and problem-solving skills
• Ability to prioritize tasks and provide clear guidance remotely
• Strong verbal and written communication skills
• Previous software or application support experience is preferred

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as an IT Project Manager based out of Bangalore, India. This role is responsible for coordinating both business and technology project activities, ensuring timely update of project status, preparing and distributing reports to senior stakeholders. You will work with a team of project leaders and other coordinators, so good communication and collaboration skills are essential. You will report to the Coffee Global Technology Director and work with a truly global environment that provides developmental opportunities for the incumbent who is eager to demonstrate the skills and experience in a challenging and fast paced soft commodities environment.

Business Overview

Volcafe works across the whole green coffee supply chain to make coffee business better,together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Creating and maintaining project library and plans, file, recording and reporting systems
• Coordinate and support the delivery of multiple concurrent technology projects (both small-scale enhancements and large-scale implementations)
• Maintaining project management methods, standards, and processes
• Assisting and advising team members on procedures, disciplines and recording and reporting requirements
• Tracking risk and issue logs and changing control data
• Developing and maintaining effective project team communication systems
• Developing and implementing procedures
• Producing project summary reports and coordinating the preparation of all reports
• Setting up and maintaining cost-recording systems
• Defining and documenting methodology procedures
• Assisting with other administrative responsibilities assigned
• Act as the point of contact for all participants

Skills and Experience

• 5 – 8 years of demonstrated experience in technology environments or IT-related project support project administration or management role
• Prior experience leading projects in Microsoft Power Apps will be an advantage
• Familiar with both Agile and Waterfall methodologies
• Good understanding of the software development life cycle (SDLC)
• Awareness of vendor management practices and third-party collaboration models
• Experience in coaching project team members to strengthen their abilities and skill sets
• Thorough understanding of project management fundamentals
• Thorough understanding of both agile and waterfall methodologies
• Good understanding of the software development life cycle
• Through understanding of project prioritization
• Solid understanding of project management fundamentals and lifecycle
• Knowledge of project tracking tools is a plus
• Strong interpersonal, oral and written communication skills
• Prioritization and organizational abilities with strong problem-solving skills
• Proven experience juggling multiple concurrent projects in a fast-paced
• Ability to work independently while coordinating across diverse technical teams and external partners

We recognize that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behavior. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviors, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviors also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focused on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, color, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Process Lead General Ledger Record to Report (RTR) in the Finance and Accounting team. You will work in a truly global environment where the overall purpose of the role is to manage general ledger function by manages a company financial record, including recording transactions, reconciling accounts, and preparing reports, you will be reporting to Head of Finance Operations. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Conducting advanced financial analysis to support strategic planning and decision-making.
• Analyzing current processes, identifying areas for improvement, and implementing process improvements.
• Will play the role of a reviewer and quality checks as per MCS.
• Provide expertise in specific FP&A Processes, leading process change and improvements through elimination, standardization, simplification.
• Regularly review and challenge current process designs to identify best practices and improvements.
• Identifying and implementing automation opportunities and new tools.
• Run change and improvement initiatives, ensuring timely delivery through robust project management systems.
• Assist during audits by attending to audit requests and requirements.
• May involve managing small teams of in-house accountants.
• Mentoring junior team members skills and knowledge.
• Prepare and review financial statements: This includes profit and loss statements, balance sheets, and trial balances.

Skills and Experience

• Master’s or bachelor’s degree in related field from a well-recognized institute.
• 9-13 years of experience using strong analytical and problem-solving skills.
• Knowledge of accounting standards and regulations & ability to communicate clearly and professionally.
• End-to-end RTR process improvements, ERP mastery, and RTR controls optimization.
• Ability to work independently and in a team.
• Strategic oversight: standardization, simplification, and issue resolution across markets and systems.
• Challenge trend, identifies root causes, and proposes RTR process corrections impacting decision-making.
• Drive ERP-led transformation, automation, and adoption of best practices.
• Lead RTR audit readiness, ensures controls, system alignment, and documentation compliance.
• Participation in continuous improvement projects within shared services is good to have.
• Excellent written and oral communication skills.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

Volcafe North America is seeking a Coffee Operations & Customer Experience Specialist to ensure seamless execution of contracts and operational processes, deliver exceptional customer experience, and provide office support to leadership. This is a varied role spanning trade execution, client service and office support, making it a key coordination point across trading, logistics, finance, and management. Through delivering operational excellence and high-quality service for our customers and the commercial team, this role will contribute towards strengthening Volcafe’s position in the North American Coffee market.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses, and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social, and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be based in our Volcafe office in Irvington, New York.

Key Accountabilities

Trade Execution & Contract Management

• Coordinate the end-to-end execution of purchase and sales contracts with accuracy and timeliness.
• Maintain and update trade data in internal systems, ensuring compliance with terms.
• Collaborate with logistics, finance, and quality teams to ensure smooth delivery and proactive resolution of any issues.
• Prepare and verify trade documentation including invoices, bills of lading, certificates of origin, and quality reports.
• Support audit and reporting requirements by maintaining accurate documentation.

Customer Experience

• Support communication with customers, responding to inquiries with professionalism and responsiveness to ensure a positive experience.
• Assist with our e-commerce business and its activities, including order processing, inventory updates, and customer communication.
• Partner with the quality team on coffee cupping schedules, sample tracking, and certification documentation.
• Track and report on project timelines and deliverables, ensuring compliance with company policies and standards.

Leadership & Office Support

• Provide direct support to the Regional General Manager, including scheduling, communications, follow-ups and preparation of reports or presentations.
• Provide further administrative support to the trading, logistics and finance teams.
• Coordinate leadership priorities, cross-functional initiatives and office-wide communications.
• Coordinate internal and external meetings, client visits, team events and customer travel logistics as well as assisting with tradeshows, coffee tastings and other industry activities.
• Compile business metrics, sales summaries and operational dashboards for leadership review.
• Manage onboarding for new staff, including system access, training resources and process documentation.
• Assist with the rollout of new tools, systems and process improvements, identifying opportunities to streamline workflows and strengthen cross-team communication.
• Maintain office resources, supplies and vendor relationships.

Skills and Experience

• Bachelor’s degree in business administration, supply chain, international trade or related field preferrable.
• Previous experience in office administration, logistics, trade operations or project coordination
• Previous experience within commodity trading environments, highly advantageous.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook) is essential, with experience in ERP, CRM or e-commerce systems advantageous.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communicator with a collaborative and service-oriented mindset.
• Comfortable balancing structured routine work with fast-changing priorities.
• Passion for coffee and enthusiasm for industry learning and growth.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Director, Italy to work in a truly global environment that will combine considerable experience in financial systems and reporting, coupled with deep expertise in understanding ERP systems, processes, business models and digital ecosystems. As a key member of the Italy Coffee Business Senior Management team, as well as the European Senior Finance team, the Finance Director will assume a strategic role in the overall management of the business. With primary responsibility for planning, implementing, managing, and controlling all financial-related activities of the Business Unit. This includes but is not limited to direct responsibility for managing the internal finance function including accounting, cash forecasting, strategic planning, and compliance.

The post-holder also holds overall oversight and management of the IT function across the business Unit and as such will lead and take full responsibility over financial and management reporting in a timely and accurate manner, while adding value to the business through partnering with all stakeholders to deliver on business unit compliance processes and insightful, forward-looking data in line with strategic objectives.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be working for Volcafe Italy, in our located in Genoa.

Key Accountabilities

• End to end ownership of the control environment for the full cycle of the business with a focus on the complete enterprise risk model of the business unit, and lead support for regional compliance as needed.
• Timely and accurate management and financial reporting for the coffee business unit.
• Lead and advise on financial and commercial decisions in consultation with the Regional Finance Director, while maintaining a close working partnership with the General Manager.
• Ensure accurate application and oversight of Fair Value Mark-to-Market accounting for trading positions, inventory, and financial instruments, in line with internal policies.
• Complete oversight of all external tax and compliance related requirements and reporting impacting the business unit.
• Ensure compliance with all internal financial and accounting policies and guidelines including authorisation matrixes, credit, counterparty, and trading mandate limits as well as policy roll outs and periodic checks.
• Ownership of all corporate reporting to group for the business unit, the unit’s ERP systems and processes.
• Ownership of all historical organisation data related to management and financial reporting.
• Qualitative review of monthly financials and providing detailed analysis to stakeholders.
• Tracking cycle time efficiencies and reporting on all key business value drivers with a thorough understanding of the business value drivers.
• Developing and maintaining financial projections/forecasts and sensitivity analysis including detailed models in line with commercial strategies.
• Ownership of all budgeting processes and month on month variance analysis with detailed commentary of performance to drive cost efficiencies and identify opportunities.
• Perform all ad-hoc research as may be needed by the stakeholders.
• Working capital tracking and reporting on optimal balance sheet optimization including tracking all financial covenants of the organisation.
• Drive finance transformation to improve synergy within the team and enhance collaboration with stakeholders in trade, commercial and operations, logistics, IT and corporate.
• Drive contribution to the bottom line through various structured trade finance opportunities and ensuring robust insurance and facilities management.
• Provide thought leadership for their team with a focus on developing a best-in-class team.
• Align departmental short-term goals for maximum impact on organization strategy; process optimization to drive strategy and collaboration.
• Collaborate and leverage with EDF Man Finance team on local statutory requirements

Skills and Experience

• Professional qualification e.g., ACCA/CA/CMA/ CIMA/ CPA or Italian equivalent with membership exceeding 5 years.
• Bachelor’s degree and/or MBA educated in finance, accounting or related field.
• 10+ years of progressive experience in finance and accounting, preferably in commodities, manufacturing or FMCG with the at least 5+ years as a senior controller or senior manager within a finance department.
• At least 3 years of external audit experience, or corporate finance is advantageous.
• Adept leadership skills with ability to coach, mentor and develop the team.
• Great interpersonal and stakeholder interaction/influencing skills, combined with the ability to communicate clearly and effectively, tailoring their approach relevantly to the audience.
• Experience of working capital management and treasury management, including trade finance funding models is essential.
• Experience of risk management and compliance.
• Experience with financial modelling is highly desirable.
• Experience with project management and IT implementations.
• A good team player with ability to work independently and lead cross functional teams.
• High attention to detail and open minded, able to cope with a quick learning curve.
• Ability to work with diverse cultures.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.