Role Overview
We have an exciting opportunity for someone to join us as a Outbound Logistics Specialist, supporting Volcafe North America. The position will be responsible for ensuring the accurate release and dispatch of coffee to customers in line with contractual, regulatory and operational requirements. This role oversees a focus on a variety of different key processes including storage, sampling, transportation, consignment management and documentation. The position offers long-term development potential for someone eager to demonstrate their skills and experience in a fast-paced soft commodities environment.
Business Overview
Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.
Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.
This role will be based from Volcafe’s office based in San Jose, Costa Rica.
Key Accountabilities
- Oversee coffee arrivals at warehouses, ensuring delivery accuracy and proper system record keeping.
- Manage reconditioning of damaged products, maintaining records and clear communication with teams and clients.
- Oversee sample processes, including arrivals, resamples, and tracking.
- Coordinate client delivery orders, ensuring correct contract processing and distribution.
- Support spot purchases by verifying documentation, certifications, and contract conditions.
- Assess transport options and costs, obtaining quotes to support decision-making.
- Coordinate FTL/LTL shipments with warehouses, clients, and carriers to ensure timely delivery.
- Manage consignment processes, including rejections, transfers, and documentation.
- Monitor certification compliance and maintain records for audits and traceability.
- Coordinate audits, ensuring inventory accuracy across warehouse locations.
- Handle rejections, including reconditioning, system updates, and team communication.
- Manage claims related to handling and transportation with suppliers and service providers.
- Facilitate communication across teams, clients, and third parties to ensure smooth operations.
- Develop and maintain SOPs and reports to support consistency and transparency.
- Administer contract documentation and ensure accurate system updates.
- Prepare and review invoices related to logistics and contracts for finance approval.
- Support Trading by aligning processes with client needs and ensuring operational readiness.
- Collaborate on onboarding, inquiries, and contract reviews while upholding standards.
- Monitor finance limits and flag potential exceedances.
- Share logistics capabilities and constraints to support effective planning and execution.
Skills and Experience
- Minimum 2+ years’ experience in logistics, supply chain, or operations, preferably within commodities, agriculture or similar environments.
- Bachelor’s degree in Logistics, Supply Chain, Business Administration or Industrial Engineering is preferred.
- Possession of a valid US VISA is essential.
- Fluency in English and Spanish with strong written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel is required, competency in ERP systems including Microsoft Dynamics 365 is advantageous.
- Experience coordinating transportation, warehousing and distribution, including FTL/LTL shipments.
- Understanding of logistics documentation, contract management and compliance requirements.
- Experience working with third-party providers such as warehouses, carriers and inspection companies.
- Ability to manage multiple priorities with accuracy in a fast-paced environment.
- Good problem-solving skills for handling claims, rejections and operational issues.
- High attention to detail and strong organizational skills.
- Proven ability to collaborate across teams and manage stakeholder relationships.
- Commercial awareness and ability to support trading activities and client needs.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship
Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.
Our Commitment
We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
