Role Overview

Volcafe North America is seeking a Coffee Operations & Customer Experience Specialist to ensure seamless execution of contracts and operational processes, deliver exceptional customer experience, and provide office support to leadership. This is a varied role spanning trade execution, client service and office support, making it a key coordination point across trading, logistics, finance, and management. Through delivering operational excellence and high-quality service for our customers and the commercial team, this role will contribute towards strengthening Volcafe’s position in the North American Coffee market.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses, and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social, and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be based in our Volcafe office in Irvington, New York.

Key Accountabilities

Trade Execution & Contract Management

• Coordinate the end-to-end execution of purchase and sales contracts with accuracy and timeliness.
• Maintain and update trade data in internal systems, ensuring compliance with terms.
• Collaborate with logistics, finance, and quality teams to ensure smooth delivery and proactive resolution of any issues.
• Prepare and verify trade documentation including invoices, bills of lading, certificates of origin, and quality reports.
• Support audit and reporting requirements by maintaining accurate documentation.

Customer Experience

• Support communication with customers, responding to inquiries with professionalism and responsiveness to ensure a positive experience.
• Assist with our e-commerce business and its activities, including order processing, inventory updates, and customer communication.
• Partner with the quality team on coffee cupping schedules, sample tracking, and certification documentation.
• Track and report on project timelines and deliverables, ensuring compliance with company policies and standards.

Leadership & Office Support

• Provide direct support to the Regional General Manager, including scheduling, communications, follow-ups and preparation of reports or presentations.
• Provide further administrative support to the trading, logistics and finance teams.
• Coordinate leadership priorities, cross-functional initiatives and office-wide communications.
• Coordinate internal and external meetings, client visits, team events and customer travel logistics as well as assisting with tradeshows, coffee tastings and other industry activities.
• Compile business metrics, sales summaries and operational dashboards for leadership review.
• Manage onboarding for new staff, including system access, training resources and process documentation.
• Assist with the rollout of new tools, systems and process improvements, identifying opportunities to streamline workflows and strengthen cross-team communication.
• Maintain office resources, supplies and vendor relationships.

Skills and Experience

• Bachelor’s degree in business administration, supply chain, international trade or related field preferrable.
• Previous experience in office administration, logistics, trade operations or project coordination
• Previous experience within commodity trading environments, highly advantageous.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook) is essential, with experience in ERP, CRM or e-commerce systems advantageous.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communicator with a collaborative and service-oriented mindset.
• Comfortable balancing structured routine work with fast-changing priorities.
• Passion for coffee and enthusiasm for industry learning and growth.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

Volcafe Specialty has an exciting opportunity for an experienced and high calibre Senior Specialty Trader. The successful candidate will work closely with the General Manager and the coffee trading team to grow our specialty coffee portfolio throughout the US. You’ll forge strong relationships with specialty coffee roasters, develop innovative marketing strategies, and represent Volcafe’ s sustainability mission at industry events.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Volcafe Specialty was founded in 2001 and has been a relied upon supply chain partner to the specialty coffee industry working with roasters just starting out in the business through roasters opening multiple cafes around their city, their state and the nation.  We see ourselves as an integral supply chain link between producers and coffee roasters, enabling us all to make the coffee business better.

Key Accountabilities

• Build and strengthen partnerships with specialty coffee roasters to drive revenue and achieve strategic goals.
• Develop and implement targeted marketing strategies to promote Volcafe Specialty at key industry events.
• Collaborate with the traffic, finance, quality, and communications teams, to streamline processes and enhance and improve the customer experience.
• Track and report KPIs (e.g., sales growth, client retention) to measure performance and build customer strategic plans.
• Lead outreach through webinars, virtual sessions, and in-person cupping events to engage the specialty coffee customers.
• Cultivate and expand key client relationships to track interactions, opportunities, and drive sustainable growth.
• Provide actionable market intelligence to inform trading strategies and leadership decisions.
• Support trading operations, including hedge account management, report generation, certification audits (e.g., Rainforest Alliance, Fair Trade), and price fixations.

Skills and Experience

• Substantial and progressive experience working in green coffee sales or specialty coffee trading.
• Passion for specialty coffee and alignment with Volcafe’ s values and mission.
• Fluent in English; additional languages (e.g., Spanish, Portuguese) – highly advantageous.
• Effective communication skills, with confidence in client-facing phone and in-person interactions.
• Proven ability to exceed sales targets in a competitive market.
• Strong commercial acumen with a track record of managing client portfolios.
• Knowledge of coffee contract terms, export/import processes, quality, grading, and cupping.
• Ability to work independently and collaboratively within a small team of experts.
• Proficiency in Microsoft 365 (Word, Excel, Power BI).
• Experience of Microsoft Dynamics CRM – advantageous.
• Willingness to travel globally at short notice.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join a world leading trader of agricultural commodities as Trade Support Specialist, supporting the trading team and US General Manager. The position is responsible for the management of positions (physical, futures and interest rate hedge) as well as to facilitate and maintain various trading reports. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk manage006Dent and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Salary: $70,000 -90,000 base salary, discretionary bonus and comprehensive benefits package.

Key Accountabilities

Trade Support Responsibilities

• Maintain and update market, futures, inventory, open differential, and traceability reports with precision.
• Processing daily sales, fixations, and contract addendums to ensure timely delivery of products and services within contracted terms.
• Prepare end of month reports with the General Manager in coordination with US and global trading teams.
• Partners with Logistics, Quality and Finance teams to streamline processes and enhance customer experiences.
• Execute hedging activities in the futures market, ensuring compliance with terms and credit requirements.

Sales Support Responsibilities

• Identify and develop leads in target markets networking and strategic initiatives.
• Maintain and update CRM systems to track leads and opportunities efficiently.
• Contribute to business development strategies to drive cost-effective, high value opportunities.

Skills and Experience

• Bachelor’s degree business, finance, economics, agriculture, or related field.
• Considerable experience within the Trade or Sales Support or Execution, ideally within commodity trading (coffee trading preferably), FMCG industries or Banking if working directly with commodities.
• Exposure to futures trading or hedge execution – highly advantageous.
• Advanced proficiency in MS Excel essential and database experience with VBA, Python or SQL -highly advantageous.
• Strong organizational skills with the ability to prioritize and meet deadlines in a high-pressure environment.
• Excellent communication skills, both written and verbal, with a focus for problem solving and process improvement.
• Proven ability to collaborate with multiple stakeholders.
• Knowledge of sustainability standards and certifications including FLO, FTUSA, RFA and 4C – highly advantageous.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Manager to work in a truly global environment to oversee financial operations, including accounting, forecasting, planning, and compliance, reporting to Regional Finance Director Americas. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Remuneration: anticipated $140-160,000 per year (dependant on experience), comprehensive and attractive benefits package and annual discretionary bonus.

Key Accountabilities

• End to end ownership of the control environment for the full cycle of the business with a focus on the complete enterprise risk matrix of the business unit, and lead support for regional compliance as needed
• Timely and accurate management and financial reporting for the business unit
• Complete oversight of all external tax and compliance related requirements and reporting impacting the business unit
• Ensure compliance with all Internal financial and accounting policies and guidelines including authorisation matrixes, credit, counterparty, and trading mandate limits as well as policy roll outs and periodic checks
• Ownership of all corporate reporting to group for the business unit
• Oversight of the unit’s ERP systems and processes
• Ownership of all historical organisation data related to management and financial reporting
• Qualitative review of monthly financials and providing detailed analysis to stakeholders
• Tracking cycle time efficiencies and reporting on all key business value drivers with a thorough understanding of the business value drivers
• Developing and maintaining financial projections/forecasts and sensitivity analysis including detailed models in line with commercial strategies
• Ownership of all budgeting processes and month on month variance analysis with detailed commentary of performance to drive cost efficiencies and identify opportunities
• Perform all ad-hoc research as may be needed by the stakeholders
• Working capital tracking and reporting on optimal balance sheet optimization including tracking all financial covenants of the organisation
• Drive finance transformation to improve synergy within the team and enhance collaboration with stakeholders in trade, commercial & operations, logistics, IT and corporate
• Drive contribution to the bottom line through various structured trade finance opportunities and ensuring robust insurance and facilities management
• Provide thought leadership for their team with a focus on developing a best-in-class team
• Align departmental short-term goals for maximum impact on organization strategy; process optimization to drive strategy and collaboration

Skills and Experience

• Bachelor’s degree and/or MBA in finance, accounting, OR a relevant professional accounting qualification.
• Extensive progressive experience in finance and accounting is essential, with a strong preference for backgrounds in commodities, manufacturing or FMCG, and prior experience as a senior controller or senior manager within a finance department.
• External audit experience, or corporate finance – DESIRABLE
• Experience with financial modelling – DESIRABLE
• Experience with project management and IT implementations
• Good team player with ability to work independently and lead cross functional teams
• High attention to detail and open minded with a quick learning curve
• Ability to work with diverse cultures

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.