Posted time 29/05/24 Location Florida, USA

Role Overview

We have an exciting, newly created opportunity for someone to join our global IT team as a 3rd Line Infrastructure Engineer.  The position will be responsible for the operation and management of a wide range of core technologies across the global infrastructure. This will be a hands-on technical role with plenty of opportunities to explore new technologies in both test and live environments.

Business Overview

Established in 1783, ED&F Man is an employee-owned agricultural commodities merchant with 2,800 people in 43 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and pulses. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

Key Accountabilities

The 3rd Line Infrastructure Engineer would be working with technologies such as Windows Server 2016-2022, Active Directory, Microsoft 365, Microsoft Azure, VMware vSphere, Hyper-V, Citrix XenApp/XenDesktop, and Remote Desktop Services. The candidate should also possess a strong understanding of network technologies such as TCP/IP, subnets, DHCP, VLANs, routing, and VPNs.

  • Responsible for the deployment, management, and ongoing support of infrastructure and systems across North, Central and South America.
  • Responsible for the deployment, management, and ongoing support of virtual server estate worldwide.
  • Management and maintenance of Active Directory and Entra (Including Group Policy, DNS, DHCP etc.).
  • Carry out ad-hoc and project-based implementation work.
  • Maintain the SCCM and Intune environment to ensure deployment of new desktop operating system releases, vendor patches, commercial software releases, and public domain software.
  • Escalate and work with 3rd party suppliers where necessary.
  • Incident management working closely with other members of the global support teams.
  • Assist with the creation of technical documentation.
  • Ability to gather information in unstructured and undocumented environments.
  • Monitoring of the infrastructure to proactively identify issues before they occur.
  • Provide support for backups and restores using Avamar and Veeam.
  • Serve as an escalation point for the service desk team to resolve support calls.
  • Advise and assist more junior colleagues.

Skills and Experience

The successful candidate should be a driven individual, one that enjoys problem-solving and taking control of situations to drive technical solutions whilst putting our end users’ needs first with a fundamental understanding of networking, Microsoft products and virtualization.

  • Min 5 years’ experience in a 3rd line support or systems administration, maintenance, and infrastructure role either for a managed service provider or within in a sizeable organization.
  • Fluent business Spanish ESSENTIAL.
  • Solid experience and understanding of installation, configuration, and management of Windows Server 2008 R2 upward and Windows 10/11.
  • Proficient in all aspects of Active directory including Domains, Organizational Units, FSMO roles, DHCP and DNS.
  • Experienced with the creation, testing and assignment of Group Policy objects.
  • Working knowledge of VMware ESX, vSphere Platform.
  • Working knowledge of Citrix Xenapp and Citrix NetScaler.
  • Working knowledge of Microsoft Office 365 and Azure.
  • General PowerShell scripting skills.
  • Proficient in the creation and deployment of policies using InTune.
  • Good understanding of general server, storage, and networking concepts like RAID, fibre channel, WIFI, ethernet, and fibre optics.
  • Understanding and experience working with file services such as NAS and DFS.
  • Flexibility to travel to locations throughout the Americas to support specific projects and support ad-hoc requirements for out-of-hours and weekend working.
  • Basic SQL Server configuration and troubleshooting.
  • Good working knowledge and use of remote support technologies such as Bomgar and RDP.
  • Excellent communication and documentation skills.
  • Client focused and self-motivated with the ability to work well alone.
  • Displays a willingness to make decisions, exhibiting sound and accurate judgement and including appropriate people in the decision-making process.
  • Highly motivated and able to look for ways to improve and promote quality.
  • Ability to manage incidents through to resolution, maintaining attention to detail and meticulous planning.
  • ITIL processes and desire to follow processes with little formal control.


As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!


Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.


Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.


Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.