Role Overview
We have an exciting opportunity for someone to join us as a MENA Trade Support Analyst to work in a truly global environment to support our trading and finance teams to streamline operations and mitigate risks. Reporting to the MENA Trader, the role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.
Business Overview
Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.
Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.
This role will be working from our Volcafe office based in Madrid.
Key Accountabilities
- Provide comprehensive logistics support, primarily focused on outbound operations, with occasional coverage of inbound logistics during BNG team absences.
- Manage the complete lifecycle of trade documentation, ensuring accuracy, compliance, and timely execution.
- Handle physical collection of trade documents and actively follow up on payment settlements.
- Coordinate with banking institutions to address urgent matters and fulfill documentation or transactional requirements.
- Proactively mitigate risks associated with delayed or inaccurate documentary collections.
- Maintain and update the MENA Daily Position report to reflect key issues and time-sensitive developments.
- Continuously optimize logistics processes, including selecting cost-effective shipping solutions to enhance profit margins.
- Prepare and analyze quarterly reports comparing budgeted freight costs with actual expenditures.
- Foster strong customer relationships through a proactive, service-oriented approach, incorporating both regular check-in calls and written communication.
- Support trading teams by managing operational tasks, allowing traders to focus on strategic growth opportunities.
- Collaborate with finance and trading teams to provide assistance across various business needs.
Skills and Experience
- Bachelor’s or Master’s degree educated with a preference for a specialism in Logistics or Supply Chain, International Trade, Business Administration or related field.
- Fluent written and verbal French and English, with Arabic being desirable.
- Strong knowledge of international trade documentation and Incoterms alongside proficient in freight cost analysis.
- Solid understanding of export/import procedures, compliance requirements and customs regulations.
- Advanced proficiency in MS Office applications with a priority on Excel, with trade documentation software an advantage.
- Strong attention to detail and accuracy in document handling and reporting.
- Excellent written and verbal communication skills alongside proven ability to build and maintain strong relationships
- Exceptional time management.
- Strong ability to work independent and part of a wider team.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship
Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.
Our Commitment
We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
