Role Overview
We have an exciting opportunity for someone to join us as a Quality Control Assistant to work in a truly global environment to ensure that all cherries, purchased, processed, dried, stored and dispatched conform to the specified buyers’, company’s and UCDA quality standards stipulated in the Coffee Regulations. This position plays a key role also in setting and maintaining our quality standards and regular dialogue with customers and requires a great understanding of our trading quality components, trading rationale and value/PnL generation by blending and optimizing quality without taking excessive risks and reporting to Quality Manager. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.
Business Overview
Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.
Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.
This role will be working for PT Volkopi Indonesia (Lampung) Volcafe’s company in Indonesia.
Key Accountabilities
- Coordinate with the Quality Head or Trade Team to communicate customer quality specifications to the Production Manager and factory Quality Team.
- Conduct inspections, audits, reviews, and documentation of the Quality Team’s activities under Production to ensure coffee processing meets customer expectations.
- Ensure the Quality Team shares quality results with the Production Team and that all coffee transferred to storage complies with customer standards.
- Timely allocation of coffee for processing (processing & Bulking) and export as per customer requirement. Target to load Arabica within 3 months and Robusta within 6 months.
- Aim for zero consignment rejection upon delivery at the destination.
- Address issues raised by the Quality Team under Production within 24 hours; escalate unresolved matters promptly and ensure thorough follow-up.
- Ensure all quality staff working under production meet performance target and monitor quarterly.
- Provide manpower planning updates to the Quality Head annually in July.
- Ensure the quality team in production uses correct tools with valid certification to analysis coffee.
- Ensure quality team working under production uses correct PPE.
- Maintain shipment samples and quality reports accurately.
Skills and Experience
- Bachelor’s degree in food science and technology or a related field.
- Certified Q Grader, with a strong understanding of coffee quality standards.
- Skilled in sample roasting, cupping setup and cleanup, and reporting results using tastify.
- Minimum of 3 years of hands-on experience in the coffee industry or related field.
- Strong analytical skills with the ability to assess and interpret data effectively.
- Excellent communication skills, both written and verbal.
- Proven ability to lead and collaborate with teams in a dynamic work environment.
- Excellent communication skills, negotiation, cultural awareness, and interpersonal skills.
- Microsoft Office Suite skills, especially MS Excel and MS PowerPoint.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship
Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.
Our Commitment
We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
