Role Overview
We have an exciting opportunity for someone to join us as a Quality Manager and Trade Support – IBERIA to work in a truly global environment. Supporting our General Manager and trading team, the role will include internal and external quality work alongside technical customer support for new and existing clients. This is alongside administrative and reporting tasks to support coordination across multiple departments. This role provides excellent long-term development potential for an individual eager to demonstrate their skills and experience within the fast-paced soft commodities sector.
Business Overview
Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.
Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.
This role will be working from our Volcafe office based in Madrid.
Key Accountabilities
- Lead Sample Room management, coordinating the flow and traceability of coffee samples from origin to customer approval.
- Conduct physical and sensorial assessment of green coffee samples when required, maintaining accurate quality records and communicating findings to trading and logistics teams.
- Support Quality and Food Safety compliance by partnering with HSQE teams on IFS recertification activities, documentation management and client communications.
- Supporting communication on quality topics, particularly sample approval processes and status updates, including systematic recording, performance analysis and responding to sample-related queries.
- Collaborate with trading teams across IBERIA and origin offices to support execution of global trading strategies and customer requirements.
- Work closely with logistics, finance and planning teams to ensure smooth transaction flows, inventory planning, customer service and timely issue resolution.
- Provide operational, analytical and commercial support to traders, enabling efficient execution and supporting strategic business growth.
- Execute daily sales administration, fixations and release of goods, ensuring contracts, quality requirements and delivery timelines are met.
- Maintain accurate CRM and operational records, tracking opportunities, customer activity and pipeline progress.
- Support onboarding and compliance processes for counterparties, working with global teams to meet risk management and regulatory requirements.
Skills and Experience
- Bachelor’s degree in business administration, international trade, supply chain, finance or related field.
- Fluent in business Spanish and English, with language skills in Portuguese or French an advantage.
- Certified Q-Grader certificate or equivalent would be an advantage.
- Strong attention to detail and exceptional organisational skills.
- Advanced proficiency in MS Office Suite, particularly Excel.
- Experience using analytical and visualisation tools including PowerBI and Tableau is desirable.
- Good understanding of futures markets and basic hedging principles.
- Knowledge of sustainability standards and certifications is advantageous.
- Excellent written and verbal communication skills and the ability to collaborate effectively across teams and cultures.
- Proactive, analytical and adaptable with a continuous improvement mindset.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship
Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.
Our Commitment
We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
