Role Overview

We have an exciting opportunity for someone to join us as a Desktop Support Analyst, working in a truly global environment to deliver expert-level IT support and desktop services to our end user community. The role is responsible for ensuring that PC, telephone, mobile device and associated technology are deployed and maintained effectively to enable the business to operate seamlessly. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry.

Business Overview

Established in 1783, ED&F Man is an agricultural commodities merchant with 2,800 people in 43 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and fish oils. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

Key Accountabilities

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, multimedia displays, projectors and video conference system support.
• Deliver excellent level of technical resolutions related to Windows PC/Server, Microsoft 365 apps and mobile devices running on Android and iOS.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers or notebooks that has authorized access to the network.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases and public domain software.
• User account administration, including account creation and management, as well as password resets on active directory.
• Manage the diagnoses and repair of hardware, contacting appropriate service vendors when necessary.
• Recommending solutions to ensure that problems have been corrected and maintain records of work performed.
• Document standardized user processes and procedures for the support knowledge base.
• Asset management of hardware and software inventory.
• Provide support for custom ED&F applications.
• Educate and develop IT skills to meet the requirements of desktop support team, providing assistance and guidance to other members of the team.
• Advanced troubleshooting of PC and user facing issues.
• Willing to learn and support new IT solutions, whenever implemented.
• Other duties as assigned by Supervisor or in Line Manager.

Skills and Experience

• Minimum of 3 years’ experience in a Help Desk, Desktop Support or similar IT support role providing Level 1 and Level 2 support.
• Strong experience supporting Windows desktop operating systems, Microsoft Office and endpoint management tools including patch management, anti-malware and imaging.
• Solid knowledge of PC hardware, software and peripherals, with exposure to Apple Mac devices considered desirable.
• Understanding of Transmission Control and Internet Protocol (TCP/IP) networking principles and general connectivity troubleshooting.
• Experience using remote support tools and service management systems to manage and resolve support tickets.
• Experience supporting iOS and Android mobile devices, with basic knowledge of IP-based telephone systems.
• Strong problem-solving, organisational and multitasking skills with the ability to prioritise work in a fast-paced environment.
• Excellent communication skills with a strong customer service focus and the ability to work independently and within a team. Experience with System Center Configuration (SCCM) is advantageous.
• Relevant IT certifications or equivalent experience preferred; a related degree is advantageous.
• Flexible approach to working hours, including availability outside core business hours when required.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join our specialty coffee team as a Financial Controller to work in a truly global environment to support the US specialty coffee division by taking responsibility for all financial operations ensuring accurate financial reporting while providing strategic guidance to support business growth.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Oversee and manage the day-to-day financial operations of the company.
• Ensure accurate and timely financial reporting, including monthly, quarterly, and annual financial statements.
• Develop and maintain effective internal controls to safeguard company assets and ensure compliance with internal and regulatory requirements.
• Prepare and monitor budgets, forecasts, and financial plans.
• Analyze financial data and provide insights to senior management for decision-making purposes.
• Coordinate with external auditors and manage the annual audit process.
• Ensure compliance with accounting standards (GAAP) and other relevant regulations.
• Manage cash flow, accounts payable, and accounts receivable processes.
• Conduct financial risk management and implement mitigation strategies.
• Lead and mentor the finance team, fostering a culture of continuous improvement and professional development.
• Collaborate with other departments to support overall business objectives and operational efficiency.

Skills and Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA or CMA certification would be advantageous.
• Minimum of 5 years of experience in finance and accounting, with a proven track record in a similar role.
• Strong knowledge of GAAP and other relevant financial regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Proficiency in financial software and ERP systems.
• Excellent English communication skills, both written and verbal.
• Bilingual fluency with Spanish is preferred.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in the commodity or agricultural sector is preferred but not required.
• High level of integrity and professionalism.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Excellent interpersonal and leadership skills.
• Strategic thinking and ability to drive financial performance.
• Proficiency in Microsoft Office Suite, particularly excel.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join our Volcafe Specialty team as an experienced and high calibre Specialty Coffee Salesperson to work in a truly global environment to work closely with the General Manager and the coffee trading team to build supply chain relationships with customers to sell speciality coffee. They will also need to lead the development of marketing materials and plans.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Volcafe Speciality was founded in 2001 and has been a relied upon supply chain partner to the specialty coffee industry working with roasters just starting out in the business through roasters opening multiple cafes around their city, their state and the nation.  We see ourselves as an integral supply chain link between producers and coffee roasters, enabling us all to make the coffee business better.

Key Accountabilities

• Establish commercial relationships with small to medium sized roasters to drive revenue and support the organizations strategy
• Develop and implement marketing strategies to engage and sell coffee to the targeted industry segments
• Collaborate with and support the other departments required to implement the organizations strategy like traffic, trading, quality, finance and communications
• Monitor and measure KPIs developed with management to track sales growth and objectives
• Perform outreach and education to the specialty coffee community through webinars, virtual sessions and in person cupping events
• Maintain and develop key client relationships utilizing a CRM to track interactions
• Provide market intelligence to the trading team and management
• Support the trading team in the management and upkeep of remote quality lab
• This role will spend a large percentage of its time on the phone talking to customers and following sales leads

Skills and Experience

You will be driven and passionate about specialty coffee and the impact we have on our communities and the world through it’s production, trade and consumption.  You see the coffee trade as an opportunity to connect and yourself as an ambassador of Volcafe’s origin operations to the specialty coffee world at large.

• Prior sales experience in green coffee and/or specialty coffee is ESSENTIAL
• Strong communication skills are essential due to the phone-based nature of this role
• Fluency in English is mandatory, other languages are a strong plus
• Confident use of Microsoft 360 suite of tools including Word, Excel, Power BI, Dynamics CRM
• Competent in the assessment of coffee quality, grading and cupping, sample roasting and/or Q grade certification a bonus
• Knowledge of coffee contract terms and of coffee export and import processes
• Ability to work independently and collaboratively within a small team of experts
• Possess a keen commercial drive to meet and surpass stretch targets
• Willingness to travel at short notice to any destination worldwide
• Excellent communication and cultural awareness to successfully manage a diverse portfolio of clients.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.