Role Overview

We’re currently looking for an Export Documentation & Trade Execution Specialist who will play a vital role in our global operations function. This position is responsible for ensuring cotton shipments move swiftly and smoothly across borders, driving timely delivery and full payment in line with contract terms. You’ll collaborate closely with a network of colleagues as well as domestic service providers, global customers, ocean carriers and banking partners to coordinate and compile all critical export documentation. This is a great chance to join the fast-paced soft commodities industry.

With a strong focus on accuracy, efficiency, and teamwork, you’ll help ensure every shipment clears without delay. In an international environment, proactive and clear communication across time zones is key to making sure you act as an essential link in our mission to deliver excellence worldwide.

Business Overview

ED&F Man Cotton was established in mid-2025, driven by an ambition to become a leading trader of raw cotton, serving customers around the world. The breadth of ED&F Man Commodities’ existing operations provides ED&F Man Cotton with offices in all major cotton producing regions and expertise in operating sustainable containerized supply chains, underpinned by robust risk management procedures.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, cotton, molasses and animal feed.

Key Accountabilities

• Take full ownership of the end-to-end documentation process for global shipments, ensuring proactive resolution of issues and continuous improvement of documentation workflows.
• Review and verify sales contracts, shipping instructions, and Letters of Credit (LCs) with a focus on accuracy, compliance, and risk mitigation; proactively clarify and revise terms in collaboration with trade finance and commercial teams.
• Execute ocean carrier AES/SI filings, ensuring timely and accurate submissions to prevent container splits or rolls.
• Lead the coordination and verification of all third-party documentation, including Phytosanitary Certificates, Quality Certificates, Ocean Bills of Lading, and Certificates of Origin.
• Generate precise and compliant commercial and intercompany invoices.
• Liaise with USDA and PCIT offices to obtain Phytosanitary Certificates, ensuring compliance with importing country regulations.
• Ensure that all required documentation is assembled, verified, and submitted to banks and customers in alignment with LC and contractual deadlines.
• Manage presentation of shipping documents to banks for LC negotiation, acceptance, or payment processing across multiple global contracts.
• Coordinate seamlessly with internal and external stakeholders including merchants, logistics teams, banks, ocean carriers, suppliers, and customers to ensure smooth, on-time shipment execution.
• Provide proactive updates to customers and internal teams on documentation and shipment status, using digital tools and systems to maintain transparency and visibility.
• Identify and implement process improvements, embracing automation or system enhancements that increase documentation speed, accuracy, and compliance.

Skills and Experience

• Prior hands-on experience working with Letters of Credit and a solid understanding of trade finance documentation processes.
• Comfortable operating in a fast-paced, high-responsibility environment with multiple priorities and evolving global regulations.
• Strong technical skills, with proficiency in Microsoft Excel, Word, and a high degree of comfort working with logistics platforms, ERP systems, or data/document automation tools.
• Excellent written and verbal communication skills, with the ability to convey clear documentation instructions to international partners.
• Detail-oriented and highly organized, with the ability to independently manage and meet deadlines without sacrificing accuracy.
• Entrepreneurial action-lead mindset, taking ownership of processes consistently seeking ways to improve outcomes.
• Solution-focused problem solver who thrives under pressure and can creatively address challenges related to shipment and document execution.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Trade Operations Analyst to work in a truly global environment. This role will support our supply chain to ensure the seamless and compliant movement of cotton across domestic and international markets. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

ED&F Man Cotton was established in mid-2025, driven by an ambition to become a leading trader of raw cotton, serving customers around the world. The breadth of ED&F Man Commodities’ existing operations provides ED&F Man Cotton with offices in all major cotton producing regions and expertise in operating sustainable containerised supply chains, underpinned by robust risk management procedures.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, cotton, molasses and animal feed.

The position is based from our offices in Houston, Texas.

Key Accountabilities

• Supporting the day-to-day supply chain operations related to the export of cotton from point of origin to end users.
• Track and report shipment status, coordinating movement of raw cotton bales.
• Negotiate freight with vendors for domestic and international shipments as well as international export bookings with ocean carriers.
• Coordinate logistics via ocean, rail and truck to ensure timely and cost-effective delivery, continuously reviewing to optimize freight costs.
• Prepare and verify trade documentations, certificate of origin, phytosanitary certificates, offer sheets and shipping instructions.
• Responsible for minimizing storage costs through diligent scheduling of loads against all sales contracts.
• Work with Third Party Logistics providers and warehouses to resolve any issues in the supply chain.
• Ensure compliance with USDA, APHIS trade export requirements.
• Assist in managing cotton inventory, preparing and communicating inventory levels.
• Perform other duties as required.

Skills and Experience

• Educated at Bachelor’s Degree or higher, preferably in the field of Supply Chain Management, Business, Finance, Economics or similar related field.
• Prior experience in supply chain, logistics, or trade operations in agriculture.
• Knowledge of the transportation industry is an asset, including experience with inventory management and TMS systems (ITAS, broker platforms).
• Demonstrates understanding of Inco terms and ability to negotiate freight and truck rates.
• Excellent organizational skills, able to adhere to deadlines and ensure accuracy.
• Strong Microsoft Excel skills and familiarity with data analysis tools.
• Working knowledge of USDA, APHIS export reporting, experience with export documentation and phytosanitary certification compliance is preferable.
• Knowledge of international cotton supply chain is preferable.
• Good attention to detail especially when doing trade reporting and data analysis.
• Problem solving mindset with a proactive approach to trade operations.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Business Intelligence & Reporting Analyst to work closely with the global data team and the Westway Feed business analysts, learning about our company data and our data strategy and helping to provide new meaningful insights into our business operations, turning data into knowledge.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 22 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

• Analyse and capture requirements for data and reporting purposes.
• Develop a deep understanding of the business data and key drivers.
• Translate business needs into technical specifications.
• Design, develop and maintain reports using data analytics and visualisation techniques – primarily based on the Microsoft Power BI platform.
• Create, maintain, and optimize Power BI reports and dashboards, transforming complex data sets into clear, actionable insights.
• Leverage D365 F&O for efficient data analysis, management, and reporting.
• Collaborate with stakeholders and project team members, to understand reporting requirements and business needs.
• Conduct comprehensive data analysis and gather reporting requirements to design scalable and efficient BI solutions within the MS Dynamics 365 environment.
• Design and build interactive dashboards, reports, and visualizations that provide meaningful insights and enable data-driven decision-making.
• Ensure data accuracy, integrity, and consistency by implementing proper data governance and quality control measures.
• Collaborate with technical teams to extract, transform, and load (ETL) data from various sources into the BI platform, ensuring optimal performance and data availability.
• Optimize and fine-tune BI solutions to improve performance, responsiveness, and user experience.
• Provide expertise in data visualization best practices, ensuring reports and dashboards are intuitive, user-friendly, and meet end-user requirements.
• Conduct training sessions and provide support to end-users, enabling them to leverage the BI platform effectively and derive actionable insights.
• Stay up to date with the latest advancements in BI technologies, tools, and methodologies, and provide recommendations for continuous improvement.
• Assist in developing insightful metrics and KPI’s to support business managers and leaders.
• Work with the technology team to develop standards and guidelines for BI delivery.
• Provide technical assistance and guidance for technical and non-technical employees.
• Collaborate with the wider business intelligence and business analysis teams to deliver projects.
• Provide input into the ongoing development of the data strategy.
• Working with system-to-system integration tools.
• Support the SQL and data warehouse team as required.

Skills and Experience

• Proficiency in business intelligence tools (Power BI), data processing and databases.
• Experience of requirement capture and translation to technical solution and delivery.
• Programming/scripting experience and knowledge of software development life cycle is preferred.
• Understanding of data integration issues (validation, cleaning, and performance tuning), familiarity with complex data sets and structures.
• Strong analytical, conceptual, and problem-solving abilities.
• A business-focused approach to data with an understanding of its value.
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that include internal, external and customer teams.
• Ability to manage multiple priorities and assess and adjust quickly to changing priorities.
• Excellent data visualization and storytelling skills.
• Strong understanding of data modeling concepts, ETL processes, and data warehouse architecture.
• Proficiency in SQL and experience working with relational databases (e.g., Microsoft SQL Server) and multidimensional databases (e.g., Microsoft Analysis Services).
• Familiarity with MS Dynamics 365 and its data structure, entities, and integration capabilities.
• Knowledge of data governance and data quality and its best practice.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical BI solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Must be able to perform duties with moderate to low supervision.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting newly created opportunity for a highly skilled and motivated Preventative Maintenance & Project Engineer to join our team taking responsibility for implementing a preventative maintenance system across our manufacturing facilities, ensuring the efficient and reliable operation of equipment and machinery. The role will also be participating in project development and execution for capital deployed across our 21 facilities in North America. The Maintenance Engineer will report to Regional Operations Management and will work closely with our Corporate Engineering Manager, production teams, management, and suppliers to achieve organizational goals.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 22 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Based in the Woodlands Texas this role will require up to 50% travel across the USA.

Key Accountabilities

• Identify a new computerised maintenance management system (CMMS) for implementation across 21 geographically dispersed facilities across North America. Lead the team to ensure all aspects of the system function for our business model.
• Commitment to maintaining a safe working environment and knowledge of safety procedures and regulations. Ensure that those conducting maintenance activities follow safety standards and regulations and identify and mitigate potential safety hazards.
• Support preventive and corrective maintenance activities to ensure the efficient and reliable operation of equipment and machinery.
• Troubleshoot and diagnose problems and develop and execute maintenance plans to minimize downtime and disruptions.
• Analyze data to identify trends, diagnose problems, and develop solutions to improve equipment reliability and performance.
• Collaborate with production teams, management, suppliers and third parties (where relevant) to develop and execute maintenance plans that meet organizational goals and priorities.
• Support the execution of major capital projects across our 21 facilities working with corporate engineering and operations management.
• Develop and maintain technical documentation, schematics, and procedures to support maintenance activities.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Skills and Experience

• A bachelor’s degree in engineering or a related field.
• 3 years of relevant work experience in mechanical, electrical, or industrial maintenance engineering, preferably from an agricultural, manufacturing, mining, or industrial setting.
• Previous experience with CMMS systems including ideally CMMS implementation.
• Strong understanding of engineering principles and knowledge of equipment and machinery.
• The ability to read and interpret electrical schematics, blueprints, and P&ID drawings.
• Experience with AutoCad or SolidWorks would be beneficial.
• Previous experience training and troubleshooting, through root cause analysis, basic plant automation.
• Excellent communication and interpersonal skills and ability to collaborate with others.
• Strong time management and organizational skills and ability to prioritize tasks and make decisions under pressure.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Westway Values

Integrity, Accountability, Teamwork, Passion for Service, Business insight

Westway’s values guide our pursuit of providing a safe and rewarding environment for our employees while helping our customers to thrive.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join our leadership team as Vice President of Supply Chain ensuring that our nutrient supply and distribution capabilities are operating at the highest level, with customers receiving the highest quality at the best price and cost. The Vice President of Supply Chain will act as an interface between vendors, sales, manufacturing, finance, and the technical team to plan, process, and deliver our feed products in the most optimum manner.

We seek an experienced leader who is focused on developing high performance teams, able to lead cultural and business change and hold people accountable. With the keen desire to add value in the agricultural industry and make Westway Feed Products ‘2030 Strategy’ come to life.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 22 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

PLEASE NOTE THAT THE CLOSING DATE FOR APPLICATIONS IS THE 5^TH JANUARY 2025, AFTER WHICH SUCCESSFUL CANDIDATES WILL BE CONTACTED.

STRICTLY NO AGENCIES PLEASE

Key Accountabilities

Strategic Planning:

• Develop supply chain strategies to enhance efficiency, improve quality, increase gross margin, reduce waste, and improve customer satisfaction.
• Develop and utilize data analytics to evaluate past performance, identify trends, and forecast inventory requirements.
• Creating and implementing KPIs to measure supply chain.

Risk Management:

• Assessing risks related to supply chain disruptions, such as ingredient shortages or transportation delays.
• Implementing contingency plans to mitigate risks and maintain continuity.
• Designing and implementing price risk plans and hedging strategies. 

Ingredient Formulations:

• Collaborating with product development teams to create and optimize ingredient formulations for animal nutrition supplements.
• Ensuring that ingredient sourcing aligns with quality standards, regulatory requirements, and cost-effectiveness.
• Learn and become proficient in necessary software and procedures that are required to formulate, manufacture and price products in the Westway system.
• Develop and implement new processes that will increase our gross margin or lower our cost of goods sold.
• Become fully knowledgeable of liquid ingredients, their nutritional values, the manufacturing specifications necessary to formulate and blend liquid ingredients to make quality liquid feed products.

Purchasing:

• Developing and implementing procurement strategies to acquire raw materials, ingredients, and packaging materials.
• Negotiating contracts with suppliers to obtain optimal pricing and terms.
• Evaluating supplier performance and maintaining strong vendor relationships while developing new supplier relationships.
• Research and investigate new supplier relationships and sources of ingredients and/or nutrients.

Logistics:

• Managing the logistics and distribution of finished goods and incoming ingredients, including transportation, and outside storage.
• Optimizing supply chain processes to minimize lead times, reduce costs, and improve overall efficiency.
• Coordinating with production, sales, and finance departments to ensure seamless flow of goods.
• Negotiating transportation contracts and logistics contract management.

Continuous Improvement:

• Identifying opportunities for process optimization, cost reduction, and quality enhancement.
• Staying informed about industry trends, regulations, and best practices.

Professional & People Development:

• Develop a high performance, best in class supply chain team. Holding individuals accountable to their responsibilities and the impacts they have on the organization.
• Be involved in local and state feed/supply chain organizations. Representing Westway at local, state, prominent associations and conferences throughout the animal feed industry.
• Actively participate in professional and personal training locally and corporately to enhance professional and personal growth for yourself and your team.

Skills and Experience

• Minimum 7 years’ supply chain experience encompassing; either procurement, logistics, risk management, or formulations management.
• We are open to industry backgrounds, however require a genuine interest in the agricultural sector and the agri-soft commodity trading industry, combined with the knowledge and aptitude to navigate and mitigate pricing risks in our industry and supply chain.
• Experience leading sizeable teams through significant business and culture change.
• Can organize a supply chain team, determine talent needs and adjust people based on performance.
• Knowledge of feed, animal and supply chain industry and market trends.
• Ability to research and analyze market, industry, customers and to apply that information to make decisions about ingredients, formulas, and/or logistics.
• Minimum of Bachelor of Science, Agriculture, Animal Nutrition or Animal Science preferred (or a related field).
• Ability to lead and influence others, and develop individuals based on their desired development plans.
• Ability to live and model Westway’s Values and help drive and advance ‘Westway 2030 strategy’ and our culture.
• Ability to incorporate favorable terms for the company into negotiations.
• Ability to read, analyze and interpret formulations, ingredient contracts, and/or logistics contracts.
• Ability to effectively present information, communicate with, and respond to questions and complaints from co-workers, management, and customers.
• Attention to detail and organizational skills.
• High motivation level with the ability to perform work with considerable independence under the general direction of supervisor. Ability to exercise judgment and make decisions independently.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as Technical Feed Mill & Quality Support Manager responsible for supporting the Westway sales team in establishing value propositions of liquid feed mill products. Providing individual and group training of technical knowledge in liquid feed mill products and feed mill management to the Westway sales team and customers. Providing leadership in the selling process and participation in the development and research of current and new value-added products that help support our growth strategy. Providing necessary technical support to feed mill customers and vendors as needed. Becoming familiar with the Westway feed manufacturing processes by working closely with quality and laboratory services and familiarizing with all Westway plants.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 22 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

This role will require up to 60% maximum travel to support the Westway field sales team with customers across North America & Canada.

STRICTLY NO RECRUITMENT AGENCIES

Key Accountabilities

Technical support for the Westway sales team in the sales of feed mill products (60%).

• Work with Westway’s feed mill strategy lead to support the developed strategy and support the achievement of our 2029 gross margin growth targets.
• Provide technical feed mill training for individuals and group situations to support the value of liquid feed mill products manufactured by Westway.
• Learn and become proficient in necessary software and procedures that are required to formulate, manufacture and price products.
• Regularly schedule time with the Westway feed mill sales team to maintain good working relationships, reinforce the value of conducting business with Westway and continue building a portfolio of business for Westway.
• Provide product and ingredient expertise in the areas of feed mill manufacturing, in order to increase the sales of Westway products through relationships, technical knowledge and providing information as a valued resource to customers.
• Assist customers and independent consultants with liquid feed mill management information and technical information on molasses based liquid feed mill products as well as the value of liquid by-products. Assist customers with feed mill management and manufacturing expertise.
• Work with and be a resource for the operations, nutrition and formulations, and regional sales manager by providing new ideas from the field on product development, opportunities in feed mill, market competition, changes in the market, and customer attitudes.
• Be involved in local and state feed mill organizations. Represent Westway at local, state, prominent feed mill and feed associations and conferences throughout the feed industry.
• Actively participate in professional and personal training locally and corporately to enhance professional and personal growth.
• Attend and support technical nutrition team events, functions and initiatives.
• Maintain professional status by attending professional meetings and conferences. Maintain a satisfactory level of competency for accepted and innovative industry practices by attending company approved meetings and seminars; and by reading pertinent information in professional journals, field day reports, specialized industry publications and popular press.

Support of the quality department (40%)

• Work and train with the senior quality manager, regulatory affairs and laboratory services, food safety compliance manager and laboratory supervisor to provide support for the quality department in the future.
• Become familiar with all Westway liquid manufacturing plants across the US and Canada.
• Become fully knowledgeable of liquid feed ingredients, their values, the manufacturing specifications necessary to formulate and blend liquid ingredients to make quality liquid feed and feed mill products.
• Realize an understanding of liquid concepts and chemistry.
• Become familiar with feed licenses and registrations across the US and Canada.
• Become familiar with our Safe Feed and Safe Food program.
• Develop an understanding of laboratory processes and purposes to support quality product monitoring and manufacturing.

Skills and Experience

• PHD in feed manufacturing or animal nutrition preferred OR master of science in animal nutrition or feed mill science with substantial feed mill manufacturing and management experience.
• Experience and knowledge of feed mill and animal feed industry trends.
• Ability to research and analyse the market, industry and customers and to apply that information to manage accounts and increase sales.
• Ability to understand and apply basic mathematical concepts.
• Ability to incorporate favourable terms for the company into negotiations.
• Ability to read, analyse and interpret general business and professional journals, technical procedures, governmental regulations, and financial reports.
• Ability to effectively present information, communicate effectively with, and respond to questions and complaints from co-workers, management, and customers.
• Attention to detail and organizational skills.
• Ability to write reports, correspondence, and procedures.
• Ability to interact with others in a professional and appropriate manner and to establish and maintain effective working relationships with co-workers and customers.
• Ability to analyze and resolve problems and ability to interpret a variety of instructions, policies and data.
• High motivation level with the ability to perform work with considerable independence under the general direction of supervisor. Ability to exercise judgment and make decisions independently.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Customer Services Specialist to join our team at the head office in the Woodlands, Houston, to provide customer service support functions for Westway internal and external customers.  The post-holder will be responsible for managing existing business relationships and will become a primary contact for customers, ensuring that all customer needs are handled in an efficient and profitable manner ensuring excellent customer service standards and maintaining high customer satisfaction.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce tub supplements, feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

• Serve as the main point of contact between the customer and internal groups in Westway such as sales, operations, and supply chain.
• Process customer communication daily via phone, email and text, entering orders into the system for the customer and facility based on the appropriate lead time required.
• Engage with production facilities on customer orders and deliveries ensuring internal and external customer satisfaction.
• Resolve customer product or service problems, clarifying complaints, determining solutions, and following up to ensure resolution.
• Monitor and process no-ships according to policy guidelines, process credits, adjustments and re-bills daily as required.
• Occasional interaction with freight providers and payables research, as well as some interaction in relation to transportation information
• Interact and communicate with clients and co-workers in a professional and appropriate manner with timely response, providing feedback in a respectful and positive manner.
• Assist assigned sales group with price FX support as well as customer communication.
• Take the initiative to identify problems, use judgment to find appropriate solutions and follow through with resolving issues in a timely manner.
• Provide back-up and relief for the team as appropriate, supporting team efforts.

Skills and Experience

• Prior successful industry customer service experience and/or inside sales experience.
• Strong interpersonal and communication skills both verbal and written with a positive and professional attitude.
• Strong attention to detail, problem solving, prioritization, time management, and organizational skills.
• Ability to manage multiple tasks, adapt to changing priorities and still meet business deadlines.
• Enthusiastic and adaptable with a practical approach to delivering real value to the business.
• Ability to work and collaborate with cross functional teams.
• Proficient in Microsoft office suite and ability to learn and use software.
• Ability to work independently with general direction from supervisor.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Westway Values

Integrity, Accountability, Teamwork, Passion for Service, Business insight

Westway’s values guide our pursuit of providing a safe and rewarding environment for our employees while helping our customers to thrive.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.